Zero Tolerance

The practice supports the NHS policy of Zero Tolerance which defines violence as:

“Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health”.

Violence and aggression towards a person may also be defined as:

“A physical contact with another person which may or may not result in pain or injury. The contact is uninvited and is an attempt to cause harm, injury or to intimidate. Non-physical aggression includes the use of language which causes offence or threatens the safety of a member of staff”.

The practice takes a serious view of any incidents of physical and verbal abuse against its employees and will support them, if assaulted, threatened or harassed, so long as the employee is correctly carrying out his or her duties.

Practice Policy:

• Our practice staff are here to help you.
• Our aim is to be as polite and helpful as possible to all patients.
• If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the manager or supervisor, who will be happy to address your concerns.
• However, shouting and swearing at practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the practice list.
• Please help us to help you.