Noticeboard

Changes to how GP services are accessed

Your GP practice is still here for you and continues to provide services, GPs are now seeing more people than they were before the pandemic, but the way you access services may be different in response to the continuing risks posed by high levels of the Covid-19 virus circulating in our communities.

Face-to-face appointments are available to all patients where there is a clinical need. You will be asked to first discuss your conditions over the phone or online with a member of the healthcare team to assess what would be most appropriate for you and which practice member would best provide it.

 

NHS services continue to have a range of measures in place to keep you safe from COVID-19 including regular cleaning of patient areas and social distancing. Please ensure you wear a face covering to your appointment.

Most GP practices are also offering online consultations and video consultations, as well as telephone consultations. These can be convenient and flexible ways to receive healthcare. Where patients need to be seen by a health professional face-to-face, this will be arranged.  If you have a preference about how to access care you can discuss it with your practice.

Following triage, you may be referred, as appropriate, to see a community pharmacist, practice nurse or other qualified healthcare professional who will be able to help with your illness or injury.

Please continue to contact your practice by phone or online to begin with. You will be assessed and offered a phone or video appointment, or a face to face appointment if you need one.

The majority of common conditions can be assessed and diagnosed by your doctor by telephone or video consultation. They are experienced and skilled in doing this. Using technology like this will help to protect you, your family and loved ones - and GP practice staff from the potential risk of the virus.

The use of these digital technologies has been shown to improve patient experiences thanks to the convenience and increased access that they provide.

If you are asked to attend for an appointment in person, please remember to put on your face covering before entering your GP practice – unless you’re exempt. Staff will be wearing masks or visors, or they may be sitting behind a screen.

When your practice is closed you can call 111 or go to https://111.nhs.uk/ for help and advice.

Primary care services are extremely busy and are working hard to treat as many        patients as possible.

 

Pausing Elective Care in Greater Manchester (4/1/22)

Hospitals in Greater Manchester have made the difficult decision to pause some non-urgent surgery and appointments due to the rising impact of COVID-19.

Patients who will be affected by this will be contacted by the hospital as soon as possible.

If you are not contacted by the hospital, please assume your treatment is continuing as planned. There is no need to contact the hospital or your GP practice for this information.

We understand how disappointing this will be for patients who have appointments or procedures affected, especially those who have already waited for some time, and we know people will be worried.

This is a temporary measure, and the aim is to impact the fewest number of patients. The situation will be reviewed on a regular basis so that procedures can resume as soon as possible.

Urgent treatments and cancer operations will continue to be prioritised and hospitals will continue to work together across Greater Manchester to care for patients so that everyone who needs urgent care and treatment, gets it.

Anyone waiting for treatment can find advice and support on the Greater Manchester While You Wait website (whileyouwait.org.uk). Here you will find information and advice on how to manage your physical and mental wellbeing while you wait.

This is a difficult decision and one that has not been taken lightly, but we’ve done it so we can keep people safe, can maintain the very best infection control measures, can make sure we deploy staff to where they’re needed most and can keep looking after people who need urgent and emergency care, including cancer treatment.

We would urge anyone with health concerns to continue to come forward for help and treatment in the usual way, using their local emergency department only for serious illnesses or injuries. A reminder that NHS 111 can help if you have an urgent medical problem and aren’t sure what to do. Call 111 or visit 111.nhs.uk.

Why not try our new Patient Triage

You can contact us about a medical, administrative or Acute prescription issues, by clicking here Online Triage  repeat prescriptions can be order online why not register for this service today. Answer a few short questions and we will get back to you within 48 hours. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 6pm - 8am Please contact 111 during out of hours or 999 if this is an emergency."

 

Due to increased pressure and to free up the phone lines for more urgent matters, From the 1st November patients will no longer be able to order medication over the telephone

You can order via the NHS App if you have a smart phone or online via the NHS weblink :

NHS Medication Log in if you do not have access to the internet you can ask a pharmacy to order for you.

For medication that is not visible on the App or screen (one offs,acute) please email the surgery on:  Admin.thevillagesurgery@nhs.net

From the 1st June 2021 our online appointments will be switched back on, register for our online services call (01619039010) or email reception (admin.thevillagesurgery@nhs.net

Why not try our new Patient Triage

You can contact us about a medical, administrative or Acute prescription issues, by clicking here Online Triage  repeat prescriptions can be order online why not register for this service today. Answer a few short questions and we will get back to you within 48 hours. Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday-Friday between the hours of 6pm - 8am Please contact 111 during out of hours or 999 if this is an emergency."

 

Supplementary privacy Notice during Covid 19 outbreak

Privacy Notice

Latest news for our patients on the Coronavirus click link to read

Latest Covid-19 information

Please click on the link below to watch the video of the latest on Covid-19

Latest Covid-19 Information Video

 

 

 Click link below to see information on the new Diabetic Eye screening service

Poster New Diabetic Screening service

The Practice has recently become a training Practice, this means we train Qualified Doctors to become GP's. They have clinics in our practice and see patients. Our Current Registrar is Dr Tristan Brown

GDPR - As you may be aware, data protection legislation is due to be replaced by the General Data Protection Regulation (GDPR) on 25 May 2018. The law aims to give individuals more control over their data and to create consistent rules about how data is handled and stored

The Village surgery has updated its policies inline with GDPR.

Privacy policy _ Privacy Policy

Patients can now email the practice our email address is:

Admin.thevillagesurgery@nhs.net

We have recently started to invite patients in for a Free NHS health Check the criteria is below, it is important to be screened regularly even if you have no out standing problems.

You'll be invited for a free NHS Health Check every five years if you're between 40 and 74 years of age and do not already have heart disease, stroke, diabetes, kidney disease or high blood pressure

Order you prescriptions online, book appointments online, see receptionist for details quick and easy to register for this service.

Here is a link to the inspection report: The Village Surgery CQC report

 

Practice Profile

We are a traditional practice working in a health centre in a suburb of Altrincham.

Our patients are very loyal and we have up to four generations of the same family with a very stable practice population.Or see the accolades in our entry in NHS Choices:

Facts and figures

 

  • 5350 patients
  • EMIS WEB operating system
  • PMS practice
  • Electronic prescribing
  • High QOF achievement
  • Online prescription requests and appointment booking

Potential New Patients

Please check to see if your address is within our Practice boundry? Click the link below and enter your post code

Practice Boundry click here to enter your postcode

Did you know that your pharmacy can offer help and advice on a number of minor ailments, see below:

pharmacys.docx

When We Are Closedclosed_sign

If you need any advice or reassurance you may telephone
NHS 111, you will be directed to the correct healthcare professional for your problem.

Please see below for further help when the Surgery is closed.

Other local services

Whilst your GP surgery is often the first port of call when help is needed, there are many other local services that able to help you directly.

Minor Injuries Unit at Altrincham General Hospital

For minor injuries that do not need A&E attendance, visit or ring Altrincham General Minor Injuries Unit on 0161 413 7705.  Opening hours Monday - Friday, 8am - 8pm and now 10am - 6pm Saturday, Sunday and bank holidays, with last check-in 30 minutes before closing time, for:

  • Burns
  • Scalds
  • Cuts
  • Sprains
  • x-ray shoulders, arms, knees & below within 4 weeks of injury
  • x-ray for foreign bodies in wounds

but please note, they cannot

  • x-ray children aged under 4
  • x-ray hips, chests or skulls
  • x-ray more than 4 weeks after injury

If the above unit is not suitable for your needs and we are not equipped to deal with your injury, try either:

Trafford General Urgent Care Centre, open 08:00 – 20:00, daily 0161 746 2619

Wythenshawe Hospital Accident & Emergency department, open 24/7 0161 998 7070.

Manchester Royal Infirmary Accident & Emergency department, open 24/7 0161 276 1234.

Manchester Royal Eye Hospital Emergency Eye Department, open 08:00 - 20:00 daily, 0161 276 5597

Walk-In Centres at:

Trafford Health Centre Walk-In Centre, Trafford General Hosppital, Moorside Rd, Urmston, M41 5SL

Telephone: 0161 747 4978

Open Monday - Friday 08:00 - 20:00,  Saturday, Sunday and bank holidays 08.:00 - 18:00.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

Help & advice for younger children

You can contact the Health Visiting Team at Chapel Road clinic: 0161 912 5130 for advice about all child health and welfare matters, including specialist advice on weaning, sleep problems and eczema.

The Childrens Community Nurses work in the community with the aim of providing care to your child in your own home, often following a hospital admission or A&E attendance.  They are based at Altrincham General Hospital on 0161 934 8333 and you can contact them directly for advice and management about:

  • Constipation, toileting or bed wetting
  • General asthma advice
  • Eczema management

Trafford Council have lots of information about children’s services here.

Help & advice for teenagers

A number of agencies provide specialist advice for teenagers and their parents. You can find links helping with drug & alcohol issues, mental health concerns, contraception & sexual health and sexual health services.

Sexual Health matters

If you’re worried you may have picked up a sexually transmitted infection or would like a full check-up for reassurance. This is a complete and confidential service. They offer confidential HIV testing too. Please ring to book an appointment or if you’re under 25 some services are drop-in.

Trafford General Hospital - 0161 746 2621
Withington Hospital - 0161 611 4939
Manchester Royal Infirmary - Women 0161 276 5212 & Men 0161 276 5200

Treatment Room Nurses at Firsway Health Centre, Sale

The treatment room nurses originally located at Chapel Road, are now at Firsway Health Centre, M33 4BR.  Appointments can be made by ringing 0300 323 0303 option 1, for:

  • Wound care & dressings
  • Removal of stitches, clips or sutures following surgery or injury
  • B12 injections

If these services are needed but you are housebound, then please ring 0300 323 0303 option 2 for the District Nursing service.

Ear care service at Meadway Health Centre

For ear wax problems that despite regular use of warm olive oil, still require treatment, please book an appointment with the ear care service at Meadway Health Centre, M33 4PP on 0300 323 0303 option 5, for ear assessment and possible syringing or microsuction.  Find more information available here.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website