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Noticeboard

Patients can now email the practice our email address is:

Admin.thevillagesurgery@nhs.net

We have recently started to invite patients in for a Free NHS health Check the criteria is below, it is important to be screened regularly even if you have no out standing problems.

You'll be invited for a free NHS Health Check every five years if you're between 40 and 74 years of age and do not already have heart disease, stroke, diabetes, kidney disease or high blood pressure

Order you prescriptions online, book appointments online, see receptionist for details quick and easy to register for this service.

Here is a link to the inspection report: The Village Surgery CQC report

 

Practice Profile

We are a traditional practice working in a health centre in a suburb of Altrincham.

Our patients are very loyal and we have up to four generations of the same family with a very stable practice population.Or see the accolades in our entry in NHS Choices:

Facts and figures

 

  • 5350 patients
  • EMIS WEB operating system
  • PMS practice
  • Electronic prescribing
  • High QOF achievement
  • Online prescription requests and appointment booking

Potential New Patients

Please check to see if your address is within our Practice boundry? Click the link below and enter your post code

Practice Boundry click here to enter your postcode

Did you know that your pharmacy can offer help and advice on a number of minor ailments, see below:

pharmacys.docx

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager Lesley Moore on 01619039010 who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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